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Terms & Conditions
 
This site is owned and operated by Magic of Motoring Limited an English Company with Registered Number: 05724946 (England and Wales), VAT registration number GB 920972617. Magic of Motoring is part of Export 56 Holdings Limited which is an official licensee of Shell Brands International AG. Magic of Motoring Registered office: Regus House, Fairbourne Drive, Atterbury, Milton Keynes, MK10 9RG. Registered number 05724946 (England and Wales). Vat No: GB 920 9726 17. If you wish to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at customercare@magicofmotoring.com or call us on 01908 487 527.

Visitors to this web site are bound by the following terms and conditions so please read these carefully before going on. For the purposes of these terms and conditions, "this web site" means the Magicofmotoring.com web site, which links to other Export 56 Holdings and Shell web sites.

Other Export 56 Holdings web sites may contain terms and conditions which are different from these terms and conditions. On your journey around the Magic of Motoring web site please check the terms and conditions of each web site which you visit and do not assume that these terms and conditions apply to all Export 56 Holdings and Shell web sites.

Export 56 Holdings companies have their own separate identities but in this web site we may sometimes use "Export 56 Holdings", "Group, "we" or "us" when we refer to Export 56 Holdings companies in general or where no useful purpose is served by identifying any particular Export 56 Holdings company.

Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Magic of Motoring . Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Magic of Motoring. You may not modify, distribute or re-post something on this website for any purpose.

Accuracy of Content
Magic of Motoring has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and that all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices, as advertised on this website. All prices are displayed inclusive of VAT. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product upon delivery. To the extent permitted by applicable law, Magic of Motoring disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Magic of Motoring shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to Your Computer
Magic of Motoring makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the correct equipment is available to use the website and screen out anything that may damage it. Magic of Motoring shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Password & Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Magic of Motoring shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or your account.

Data Protection
Personal details provided to Magic of Motoring or other Export 56 Holdings companies through this web site will only be used in accordance with our privacy policy. Please read this carefully before going on. By providing your personal details to us you are consenting to its use in accordance with our privacy policy.

Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by sending an email to you.

Ordering Errors
You are able to correct errors on your order up to the point at which you click on ‘place order’ on the final page of our ordering process.

Delivery Charges
Delivery charges will vary depending on the type of products ordered and the service that you select and cannot be refunded. For full details please refer to our Delivery Service and Charges section.

Acknowledgment & Acceptance of Your Order
If you have supplied us with your email address, we will notify you by email as soon as possible, in order to confirm receipt of your order. The acceptance of your order will take place upon despatch of the product(s) ordered.

Delays
Occasionally, the manufacture of your product(s) may be delayed. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed.

Right of Cancellation
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods (with the exception of made to order product(s)). Where goods are delivered to a third party, you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please see our Returns and Refunds section.

Substitution
In the event of supply ifficulties, we reserve the right to substitute goods or packaging of equal quality and value. We will reimburse you for the cost of returning substitute goods that you do not wish to accept.

Purchase Restrictions
Where the order concerns:
  • Knives (including sheath knives, all kitchen/cutlery knives) or bladed articles, by placing an order you confirm that you are over the age of 18.
  • Alcohol, by placing an order you confirm that you or the recipient of an alcohol gift are over the age of 18.
  • Classified videos and DVDs, by placing an order you confirm that you are over the age classified by the video/DVD.
  • Christmas crackers, by placing an order you confirm that you are over the age of 16.
  • The sale of Magic of Motoring Mobile SIM packs or mobile phones, you confirm that you are over the age of 18. If you purchase a Magic of Motoring Mobile SIM pack or mobile phone for someone who's under 18, the service must be registered in your name.
Gift List Messages & Gift Wrapping
The Gift List and Gift Message Service is for your own personal and non-commercial use. You agree that any messages posted by you on your Gift List or sent by us on your behalf to a third party will not contain anything which could be construed as harassing, threatening, vulgar, abusive, obscene, defamatory, racist or which may cause embarrassment or distress to any person or are otherwise unlawful or objectionable. You also agree that you will not impersonate any person, including but not limited to any of our employees or customers. You are entirely responsible for any text or other material which you post or send on this message system and Magic of Motoring accepts no liability for any such content. We do not pre-screen messages, but may monitor content from time to time. We have the right to refuse to send or display messages and terminate access to the Gift Registry message service at any time and without liability to you.

Technology Guarantee – Products & Accessories
All of our Technology products are guaranteed for 1 year.
Please retain your parcel summary document which is proof of purchase and will validate the data from which your guarantee will start. It is essential to keep your parcel summary document to preserve the guarantee. Please also retain the original packaging in case you need to return the product.
In the unlikely event of a fault, please call our Technology Customer Service Centre on 0845 671 0665. Alternatively if the product costs under £100, please return it with your original packaging to any Magic of Motoring Outlet. You can also return the item by Royal Mail. If it is within 90 days of purchase we will offer a refund or exchange for a new product. (Please note exchanges can only be done in store). After 90 days and for the remainder of your guarantee period, we will arrange for the product to be repaired. Should a repair not be possible, we will exchange the product for a new one or the nearest equivalent. In the unlikely event of being unable to exchange we will offer a full refund.
This guarantee is only valid within the United Kingdom, Republic of Ireland and/or Channel Islands. This guarantee excludes faults caused by accident, neglect, misuse, not following the instructions and normal wear and tear.
We are unable to offer a refund or exchange on Technology products once opened unless they are faulty. This does not affect your statutory rights.

Links to Other Websites We have placed links on this website to other websites which we think you may wish to visit. We do not vet these websites and do not have any control over their contents. When you follow such links the external web site may appear as a full screen (in which case you will need to use the back button on your browser to return to this web site) or in some cases it may appear within the frame of this web site (in which case you will be able to return to this web site by using the navigation buttons within the frame). Where an external web site appears within the frame of this web site, this is purely for ease of navigation back to this web site and does not indicate any responsibility on our part for the external web site concerned, even if it is a web site owned and operated by another Export 56 Holdings company. These links are provided in order to help you find relevant web sites, services and/or products which may be of interest to you quickly and easily. It is your responsibility to decide whether any services and/or products available through any of these web sites are suitable for your purposes. Export 56 Holdings Limited is not responsible for the owners or operators of these web sites or for any goods or services they supply or for the content of their web sites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party). This web site contains material including text, photographs and other images and sound, which is protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by Export 56 Holdings or have been licensed to it by the owner(s) of those rights so that it can use this material as part of this web site.

This web site also contains trade marks, including the mark "Magic of Motoring" and the Magic of Motoring emblem. All trade marks included on this web site belong to Export 56 Holdings Limited or have been licensed to it by the owner(s) of those trade marks for use on this web site.

You may
access any part of the web site;

print off one copy of any or all of the pages for your own personal reference.

You may not
copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the web site except as set out under "You may". These restrictions apply in relation to all or part of the material on the web site;

remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site;

link to this web site;

without our express written consent.
If you wish to provide a hypertext or other link to this web site, please contact the top site editor with details of:

- the URL(s) of the web page(s) from which you are proposing to link to this web site
- the URL(s) of the web page(s) on this web site to which you are proposing to link

and we will consider your request. It is our decision as to whether we agree to your request and we do not have to do so.

Changes to Terms & Conditions
Export 56 Holdings Limited may change the terms and conditions and disclaimer set out above from time to time. By browsing this web site you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the site.

Changes to & Operation of Web Site
Export 56 Holdings Limited may change the format and content of this web site at any time.

Export 56 Holdings Limited may suspend the operation of this web site for support or maintenance work, in order to update the content or for any other reason.

Export 56 Holdings Limited reserves the right to terminate access to this web site at any time and without notice.

Liability Exclusions
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Magic of Motoring or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other Legal Notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions, govern your use of this website.

Changes to Legal Notices
Magic of Motoring reserves the right to change these terms and conditions from time to time and you should look through them as often as possible.

Use of This Website from Outside the UK
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom.

Magic of Motoring make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent that local laws are applicable.

Law, Jurisdiction & Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your legal rights.

Cancellations, Amendments & Returns
As soon as you realise that you need to change your order please contact us on 01908 487 527 and one of our advisors will help you. If you amend your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend the order). Once you have taken delivery of your order, you have a legal right to cancel your order within 7 days. The packaging may be opened but the goods should not be used. Items should be in a resaleable condition and returned or collection arrangements made promptly at your cost. If collection of an item is required, we will charge you the cost of collection (up to £100) of which you will be notified at time of cancellation.

Payment
All methods of payment, including credit cards are processed when you place your order.

Delivery Company
All orders are delivered by Royal Mail or a specialist home delivery company. Each vehicle has a trained crew, who carry identification cards at all times.

Delivery Arrangements Large or Heavy Product
When your order of large or heavy products is ready, the home delivery service team will contact you to confirm your delivery date and either an am or pm timescale. Your delivery will not happen until you’ve been contacted by phone or by letter.
If access to your delivery address is restricted, please let us know when speaking to the delivery team.
Specific product connection requirements will be discussed with you at this time. Please raise any connection questions during this call.
At the time of booking, you can ask the crew to contact you up to an hour before expected delivery to enable you to plan around this timeslot. On the delivery day the crew will contact you to inform you of any delays.; please make sure we have the best number to use.
If you are unable to take immediate delivery, we can provide a storage service at a cost of £25 per full week.
If you need to change your delivery for any reason please call customer services on 0845 7624624.

Delivery only Items
Some basic products will be delivered to your door and left packaged. These products will be identified at time of ordering. A signature on receipt will be required.

Delays
Occasionally, delivery of your order may be delayed or postponed. We will, or course, make every effort to keep you informed and discuss revised delivery timescales.

After Delivery
Your product is supported by a Magic of Motoring guarantee. (Information available from selected stores and online at shop.magicofmotoring.com)
Operate it according to the instructions and it’ll give you good service. If you have any issues, we have a customer help team who can be contacted on 01908 487 527
(In all cases you will be dealt with in accordance with your legal rights).

Cancellations & Amendments
As soon as you are aware that you need to change your order please contact our service team on 01908 487 527 and one of our advisors will help you. You will be asked to confirm the change or cancellation in writing. If you amend or change your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you’ll be charged the current selling price on the day you amend or cancel the order).
You have a legal right to cancel your order within 7 days of receiving your goods. All items returned must be in a resaleable condition. If collection of an item is required, we will charge you the cost of collection (up to £100) of which you will be notified at time of cancellation.
NB – 48 hour delivery service – any change or cancellation can only be made on the day of placing your order. Should you need to cancel after this, the delivery charge of £50 is non refundable.

Made to Measure Products Terms & Conditions
Cancellations, Amendments & Returns
As your product is made specifically for you, once payment is taken, no changes to the order or any cancellation may be made, except in accordance with your legal rights.
Additionally we will only accept returns in accordance with your legal rights; for example:
• if there is a fault with your product
• if the product has not been manufactured as specified
• if the sizing of the product is incorrect

If you are returning a product due to a fault, or you believe it has not been made to the specification given by you, we will re-make a new product to the correct specifications. The new product will arrive 4-5 weeks from the date of return - we will contact you by email to update you on the progress of your order.

Products should be returned in the original packaging by freepost using the pre-paid returns label provided. Take the parcel to any post office, and obtain a receipt as proof of purchase.
Made to Measure Products cannot be returned to any of our outlets.
Payment
You may pay for your order using the, Visa, MasterCard, American Express, JCB or Delta.

Delivery
Customised Product orders will be delivered within 28 days. Delivery of Customised Products is free.

Privacy Policy
We respect the privacy of everyone who visits this site. Please read our Privacy Policy carefully so that you can understand how we collect and use the personal information that you provide to us.

By submitting your personal data to us, you will be treated as having given your permission for disclosures referred to in this policy.

What does this privacy policy cover?
This privacy policy covers our use of your personal information which is collected through or in connection with this site. For the purposes of this policy, "this site" means the Magicofmotoring.com web site, which links to other Export 56 Holdings web sites.

Other Export 56 Holdings web sites may contain privacy policies which are different from this privacy policy. This privacy policy relates to the Magicofmotoring.com web site. On your journey around the Shell web sites please check the privacy policy of each web site which you visit and do not assume that this privacy policy applies to all Export 56 Holdings web sites.

Who is responsible for the personal information collected on this site?
Export 56 Holdings Limited controls the personal data collected on this site.

Special Notice - if you are under 13 years old
If you are under 13 years old please do not send us your personal information (for example, your name, address and email address). If you are under 13 years old and you wish to ask a question or use this site in anyway which requires you to submit your personal information please get your parent or guardian to do so on your behalf.

Information collection and use
We collect and use personal information (including name, address, telephone number and email) in order to:

o respond to queries or requests submitted by you
o process orders or applications submitted by you
o administer or otherwise carry out our obligations in relation to any agreement you have with us
o anticipate and resolve problems with any goods or services supplied to you
o create products or services that may meet your needs.

We will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers etc.

Providing you with additional information and sharing your information
From time to time we would like to use your personal information for purposes other than as set out in the above section. We believe that these additional uses will be of benefit to you. However, we understand that you may not wish us to use your information in this way. We will not use your information for the purposes set out below unless you have positively consented to us using your information in this way when submitting the information or later and have not subsequently opted out. Additionally, if at any time you wish us to stop using your information for any or all of the below purposes, please let us know. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so. In such case we will, however, continue to use your personal data for the purposes set out in the above section for as long as it is reasonable to do so.
From time to time we would like to use the information you supply to us for:

o market research and tracking of sales data
o informing you about our products and services, which may include contacting you by telephone
In addition, to the extent that you have positively consented and have not subsequently opted out, from time to time we would like to give your name, address and e-mail and any other personal data you supply to us to selected third parties, which may be located outside of the EEA. These third parties may use this information for:
o market research and tracking of sales data
o sending you information about their products and services
o giving the information to their affiliate offices and companies to enable them to send you information which may be of interest to you.

Use of your information by affiliates
This site and the services offered on this site may be transferred to one of our affiliated companies in the future either as part of a group restructuring or otherwise. We may therefore transfer your personal information to any affiliated company that in the future owns or operates this site or the services available on this site but such company shall use your personal information in accordance with this privacy policy at all times.

Collection of non-personal information
We may automatically collect non-personal information about you such as the type of internet browsers you use or the web site from which you linked to our site. We may also aggregate details which you have submitted to the site (for example, your age and the town where you live). You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this site.

The use of cookies
We may store some information (commonly known as a "cookie") on your computer when you look at our site. We are able to read these cookies for information purposes when you revisit our web site. The type of information we collect as a result of a cookie being accepted by you is specific to your PC and includes the IP address, the date and time the PC visited the web site, what parts of our web site were looked at and whether the web pages requested were delivered successfully. This information is anonymous; it represents a computer rather than a person.

We use the cookie information to improve our knowledge of the use of our web site and to enable us to be able to ascertain whether the web site is operating at an optimal level. This allows us to enhance our web offerings to you and to provide an enjoyable and an innovative online experience.

You can erase or block this information by changing the settings on your computer (please refer to your help screens or manuals). If you do erase or block this information you may not be able to utilise some features of the site.

Chat rooms, notice boards, newsgroups
If at any time this site offers any chat rooms, notice board facilities, newsgroups etc we may collect the information that you disclose. Such information will be used in accordance with this privacy policy. Please note that we cannot be responsible for other parties' use of the personal information which you make available to such third parties through any chat room, notice board, newsgroup etc on this site. Please be careful about what personal information you disclose in this way.

Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.

Security of your personal data
We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.

Use of your personal information submitted to other web sites
We cannot be responsible for the privacy policies and practices of other web sites even if:

o you accessed the third party web site using links from our web site; or
o you linked to our web site from a third party web site.

We recommend that you check the policy of each site you visit and contact the owner or operator of such web site if you have any concerns or questions.

Submission of others personal information
From time to time this site may ask you to provide personal details of your family or friends, for example, so that we can send them details of our products and services. Before providing such information, please ensure that you have obtained their consent to their personal data being used in this way. We will not use these details in any manner which is incompatible with this privacy policy.

Will this privacy policy change?
From time to time we may make changes to this privacy policy. If we make any substantial changes to this privacy policy and the way in which we use your personal data we will post these changes on this page and will do our best to notify you of any significant changes. Please check our privacy policy on a regular basis.

How you can contact us
If at any time you would like to contact us about our privacy policy, you can do so by emailing us at: info@magicofmotoring.com